FAQ

ZORVEXALI · Help Center

Frequently Asked Questions

What does ZORVEXALI sell?

Our current nine-product collection covers Tea & Coffee Rituals, Kitchen & Serving, and Bath & Home Textiles.

Who operates the store?

ZORVEXALI is operated by Beijing Deep Space Intelligence Co., Ltd. Its registered business address is Room C87, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China (Cluster Registration).

When will my order be processed?

Orders are normally processed within 2–4 business days after payment confirmation. This may extend to 5 business days during holidays, promotions, or unusually high demand.

What is the estimated delivery time?

Standard transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Processing time is additional, and arrival dates are not guaranteed.

How are delivery costs determined?

Available shipping choices and their charges appear at checkout before payment.

Where will my parcel be sent from?

Dispatch may be handled by our facilities or designated fulfillment partners. The shipping origin may differ from our registered business address.

Will I receive tracking?

Available tracking information is normally sent after dispatch. It can take time for the carrier to show its first scan.

What if a parcel is delayed or missing?

Email service@zorvexali.com with your order number and any tracking information. For a parcel marked delivered, first check the mailbox, delivery area, reception desk, household members, neighbors, and carrier notices.

What is the return period?

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

How do I arrange a return?

Contact us first with the order number, item, reason, and relevant photos or video. We will provide an applicable return address and instructions after review. Do not mail a return directly to the registered business address unless instructed.

Who pays for return shipping?

Customers generally pay shipping for eligible preference-based returns. Where a product or fulfillment problem is responsible, we will provide an appropriate solution without additional costs caused by that error.

How long does a refund take?

After an approved returned item is received and inspected, eligible refunds are generally processed to the original payment method within 5–10 business days. Your payment provider may take longer to post the credit.

Can I cancel an order?

Contact us promptly before fulfillment starts. We will make a reasonable effort to help; cancellation is not guaranteed after fulfillment begins. A successfully canceled order before fulfillment has no cancellation fee.

What if an item arrives damaged or incorrect?

Send your order details and clear supporting photos or video to service@zorvexali.com. We will review the issue and determine a reasonable replacement, refund, or return solution.